Ordering Info
Ordering Info  |  Shipping Info

 

Blank Product
Blank products are available at catalog EQP plus shipping costs. No set-up charges. No LTM fee. Case quantities apply. Exceptions apply. Contact Customer Service for further details.

Cancellations
If an order has been printed, a cancellation will not be accepted. If an order is not imprinted at time of cancellation, charges will be made only for the production work done on the order at the time of cancellation. Cancellations on orders outside factory FOB will not be accepted once production has started. All cancellations must be received in writing.

Ceramic Mugs
Product Variance: Due to the properties of ceramic material, there may be slight variations in shape, size and finish from piece to piece. These result from the firing and glazing process, and such variations are considered acceptable.

Packaging: Add $6.25(G) per case for damage-resistant boxes. Please note that all orders must be in full case quantities. All partial case quantities will be automatically rounded to the nearest case amount with no notification.

Custom Sourcing
Crown has custom sourcing capabilities around the world to source many promotional type products. Quotes are available by calling Customer Service or the Inside Sales Department. Please note that quotes may take up to 72 hours and once agreed upon, delivery times vary from 90-150 days.

Credit Card Information
We accept Visa, Mastercard or American Express at the time your order is placed. After orders have been shipped and invoiced we will no longer accept credit card payments

Disclaimers
Intellectual Property: Products and logos shown in this catalog appear only to illustrate the basic products and their ability to include an advertising message. They are never intended to suggest that the imprints were designed by this company. The products with those specific imprints are not readily available to any purchaser without permission of the owners of the trademark or copyrighted art or copy.
Catalog Photography & Color Use on Website: Due to photography lighting, the color of items in this catalog may appear different than the actual item. This is especially true for translucent items. (We strongly recommend that you request a sample to see exact color.) Neon colors will also appear different in the photograph because neon inks are not used to print the catalog.
Errors & Omissions: We reserve the right to correct any errors in our images, descriptions and pricing at any time without prior notice.

Drinkware Imprinting
Most Drinkware items can be printed with a two sided or wrap layout. Two sided imprint is most common, with two images whether the same or different. Images are spaced on opposite sides of each other within the standard imprint area. Two sided imprints allow you to see imprint at a glance.


Wrap imprint is usually used when the artwork is much wider than it is high and will be a continuous print around the item, with one gap between the beginning and end of the artwork. Items with wrap imprints must be turned in order to see the entire imprint.

(One side imprint is recommended on clear drinkware items, as printing on opposite sides will visually interfere with opposing logos.)

F.O.B. Point: Varies by product. Alabama, Indiana, New York, Arizona, Kentucky, California, Texas.

Miscellaneous charges
Bags inserted into pouches - $.75(G) per item
Co-op Pricing: Call factory for details.
Customer requested poly bag per item $.40(G) per item
Drinkware lid assembly - $.30(G) per i tem
Nylon Flyers pouch insertion and Cyclone Fan folded - $.40(G) per item
Special customer insertions $.50(G) per insertion. Please call factory for approval and project specific pricing.
Sun Shades pouch insertion or folded - $.75(G) per item
USB Loading $.40(G) per piece

Never Out of Stock
Crown Products guarantees that products indicated with the Never Out of Stock icon will always be available in catalog quantities to fill your order. Should an item not be in stock, Crown will offer the same item in a different color or upgrade to a product of greater value.

New Accounts
To assure prompt fulfillment of order, a company check, cashier’s check, credit card or money order should be submitted with order until open account status is established. Cash in advance is required for new customers, including freight unless prior credit arrangements have been made. Please allow 5 additional days from receipt of order to process first time orders. Crown will establish account based on ASI Credit Connect references. Distributors are required to supply to Accounting a resale certificate for the state in which their business is located and the ship to state for the “sale”.

Orders
Submit all orders along with art to orderentry@crownprod.com. Orders received with art attached are able to be processed more quickly.  If art must be submitted at a later time, submit art only to art@crownprod.com and include your PO# and company name on the subject line. 

Production
Normal Production Time: 7-10 days from the receipt of order. Please call the factory to inquire about inventory availability.  We will do our best to accommodate all rush orders, free of charge. All products for which multi colored imprints and second location imprints are requested will require additional production time. Production times vary by product. See product page notes for more information.
Spec Samples: Spec Sample Charge is equal to the set-up charge of the product with the following exceptions: $75(G) for all kits and $125(G) for Banger Styx. PMS match charges and shipping will apply. Spec samples are not available on Color Surge products, Color Dome, silicone bracelets, techno items, custom calendars and name brand golf accessories. Please contact factory for details.
Pre-Production Proofs: Required and automatically sent to customers on all orders over $2000. Debossed or mouse pad orders require a pre-production proof on orders $1,000 and over. Writing Instruments require a pre-production proof for orders over $2,000 or over 10,000 pieces whichever applies first. Crown Products requires an approval from the customer prior to producing the order. When a customer requests a pre-production proof on orders other than described above, the charge is the same as the product set-up charge plus applicable shipping.
Ink Change Charge: $25(G)
Copy Change Charge: Same as set-up charge for each product.
Co-op Pricing: Call for details.
Overruns and Underruns: We always attempt to ship exact quantities ordered. However, production methods necessitate our reserving the right to ship 5% over or under quantity ordered. Orders marked “EXACT QUANTITY” or “NO OVERS AND NO UNDERS” will require an additional charge of $30(G) per item ordered within the PO. There will be NO CHARGE for orders marked “NO OVERS” or “NO UNDERS”. These specially marked orders run a risk of under shipment or over shipment.
Less Than 1st Column Quantity: $55(G) Catalog price only. One location only. One color imprint only. Less than 1st column quantities are  not available on every product. See product page notes for more information.
Absolute Minimum: NO absolute minimum quantities unless otherwise specified. Exclusions apply.
Large Quantity Quotes: All large quantity quotes should be requested by fax or by email to customerservice@crownprod.com.
Acknowledgements: All orders will be acknowledged either by fax or email. Please review carefully and contact factory immediately with any revisions.
Standard Imprint Colors: Red, Reflex Blue, Black, White, Green, Orange, Brown, Yellow, Navy, Metallic Gold, Metallic Silver. The factory will make every effort to closely match any PMS color, although an exact match cannot be guaranteed on all items.

PMS Color Match Charge
$50(G). For Golf Kits and other kits, a PMS charge applies to each imprinted item in the kit. A PMS match charge will also apply on re-orders. Crown cannot guarantee exact PMS color matching.

NOTE: We print using PANTONE® Licensed Printing Inks. Please specify PANTONE® Colors when placing your order. Note that if PANTONE® Colors are specified, in order to ensure color accuracy we only use current editions of the PANTONE publications. Please ensure you are also using the current editions by going to www.pantone.com or calling 201-935-5500. Pantone, Inc. is  responsible for inaccuracies in color reproduction. PANTONE Trademarks and Copyrights used with the permission of Pantone, Inc. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc.

Product Safety
Our company affirms all product introduced into commerce must meet legal requirements in terms of raw material content, certain performance and testing are defined by national and regional regulation. Standards are acknowledged to vary according to product, demographic nature of and frequency of testing. Our company assures all product meets or exceeds all applicable regulatory requirements for that product through a rigorous process that includes design and development verification and well-defined approval, inspection and testing processes for which all applicable documentations maintained. Our company also employs a traceability protocol, allowing end-consumers to quickly determine the product in their hand is not subject to recall.

Reorders
Exact re-order charge is exactly one-half (1/2) of the normal set-up charge for the item with some exceptions. All orders (Silk Screened, Pad Printed, Laser Engraved and Debossed) are held on file for 2 years. When placing a reorder, please include the original invoice number or purchase order number along with complete order information (product, quantity, imprint color, etc.) and a copy of the artwork for verification. Please note that any changes to your artwork (including, but not limited to: logo, date, phone number, address, etc.) does not qualify as an exact reorder, and should be submitted as a new order. Exceptions include: The Pocket Duct Tape, USB products including Flash Drives and MP3 Players, certain Techno items, name brand golf items, Silicone Bracelets, some Drinkware products and Banger Styx.


Returned Checks
There will be a $35 charge for returned checks due to non-sufficient funds.

Returns
Customer Service must be notified of any quality issues regarding merchandise or imprint within 30 days of receipt of order. Returns will only be accepted with a valid return authorization number. Blank merchandise is subject to a 20% restocking fee. No claim or return will be accepted or credited 30 days after shipment. Credit is applied using the same method as the payment of the original order.

Rush Order Guidelines
All rush orders are subject to factory approval.
All rush orders must ship UPS and must ship one or two day service.
• No proof approval on rush orders. All Crown Products art specifications must be met to ensure on time processing. (All work must be submitted in vector format, scaled to size, spot color only, NO process colors, half-tones or   gradients. Hard copy of artwork MUST accompany purchase order. Email MUST include: company name, contact name, phone  number, purchase order number and art format.)
One color standard imprint location. (Multicolor imprints not available.)
Rush order subject to inventory availability.
• Maximum of 3 split shipments.
• Less than minimum not available, catalog quantities only.
• Rush order exclusions include: Metal pens, drop-ship items, kits, debossed, custom calendars, hand and toe warmers, silicone bracelets, domr techno items, golf, Color Surge products, Color Dome products and all other items that require additional production times are not eligible for rush order service.
• If payment terms are not established and current, a valid credit card number must accompany order.

Samples
Samples orders can be placed by sending a request to samples@crownprod.com, by ordering on line at crownprod.com or contacting Customer Service. Crown offers a $10 sample allowance per sample order. Some items are excluded from this allowance. Sample orders will be billed less the $10 allowance. Customer is responsible for all shipping charges for all sample orders and will be billed accordingly. Blank samples are available for order at net EQP plus shipping. There is a limit of five (5) blank samples per item.

Printing techniques can alter color slightly. Please request a certain color if needed. Order samples for presentation before placing PO, if you have any question in regard to the material, color or design. We highly recommend you request a sample of the assembled kits before placing an order due to variations in color of kit components.

Self Promo Items
Crown Products items are available at EQP less 20% for distributor self promotion. Orders will receive 50% off normal set-up. Limited to catalog quantities only. Exclusions apply. Contact Customer Service for further details.